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Refund Policy

Last Updated: 2025-03-06

We strive for customer satisfaction and will consider refund requests on a case-by-case basis, in line with industry standards. Only eSIM's refund policy is designed to be fair to users while protecting the company from abuse. In general, all sales are final, but you may be eligible for a refund or credit under the following conditions:

1. Unused Plan/Change of Plans

If you purchased a Data Plan but have not installed or activated the eSIM on your device, you may request a refund. For example, if your travel plans changed and you no longer need the eSIM (and you haven't started using it), we will provide a full refund upon request. Please contact us before activating the eSIM in such cases.

2. Device Incompatibility

If after purchase you discover that your device is incompatible with eSIM or is carrier-locked (making it impossible to use our Service), you are eligible for a full refund. We may require proof that the eSIM was never successfully activated or used on the device.

3. Technical or Service Issues

If you attempt to use the eSIM but encounter technical problems that originate from Only eSIM or our network partners (for instance, the eSIM fails to provide data connectivity due to our system or a network outage in the covered region), you must first contact Only eSIM customer support and cooperate with troubleshooting efforts. If we determine that the issue lies with our Service and we are unable to resolve the problem, we will issue a refund. The refund may be full or partial depending on the extent of the issue (for example, if you did get some usage before a service failure, we might offer a pro-rata refund for the unused portion).

4. Minimal Usage

If you were able to activate the eSIM but used only a very small amount of data (e.g., just to test connectivity) and then found the Service to be unusable or unsuitable, we may treat it similarly to an unused plan. Only eSIM may also provide a full refund in such cases of de minimis usage, provided that you contact us promptly and meet the other criteria here (like being within the refund window).

5. Refund Request Procedure

To request a refund, you must contact Only eSIM customer support within 30 days of your Data Plan purchase. In your request, please include the email or account used for purchase, the order confirmation, and a description of the issue or reason for refund. We may require additional information or troubleshooting steps before approving a refund.

Note that we will not issue refunds for requests made after 30 days from purchase, or after the Data Plan's expiration, whichever comes first. Also, once a Data Plan's validity period has ended (expired), we cannot refund it even if you did not use all the data, since the service term has concluded.

Reach out to Customer Support through our support page with all necessary details for refund processing.

6. Exceptions (No Refunds)

Only eSIM reserves the right to decline refund requests in certain cases, including:

  • If we find that the Service was used significantly (beyond test usage), especially if the majority of data was consumed
  • If the request arises from issues outside our control, such as poor coverage due to geography when our coverage map was accurately provided, or user error in configuring the device
  • If the user violated our Terms of Service or misused the Service, leading to termination (no refunds will be given for Service terminated due to misuse or breach of Terms)
  • If the purchase was made through a third-party distributor (in which case refunds must be pursued with that third party)
  • We cannot refund any fees not paid to Only eSIM (e.g., bank foreign transaction fees or app store commissions)

We believe this refund policy offers you flexibility in genuine cases of issues while maintaining fair business practices.