Refund Policy
Last Updated: 18 July 24
1. Service Withdrawal
2. Incompatible or Locked Device
A full refund will be granted for any unactivated eSIM plans that have been purchased within the last 30 days upon verification of device incompatibility or locked status.
3. Connectivity Issues
A full or partial refund may be granted for connectivity issues due to network or eSIM problems. Contact Customer Support for additional assistance.
4. Fraudulent Purchases
No refund if there is evidence of abuse, Terms and Conditions violations, or fraudulent activity.
6. Unauthorized Purchases
All unauthorized purchases will be subject to investigation and approval before processing any refund. Accounts associated with fraudulent activity may be suspended.
5. Accidental Activation
No refunds will be granted once an eSIM has been installed and activated.
6. Incorrect Charges
Should you notice any incorrect charges on your invoice, contact Customer Support to open a case within 7 days of receipt, detailing the issue and the correct amount due.
7. Other Reasons
Refund requests outside the above listed parameters will be investigated on a case-by-case basis. Approved refunds may incur an additional processing fee, with the maximum refund equal to or less than the total amount paid.