Delete your Only eSIM account

Before you request deletion

Download or save any receipts, order details, and eSIM setup or activation information you may need later. Deletion is permanent and you will not be able to recover this information through My Plans after the account is closed. Uninstalling the Only eSIM app does not delete your account or submit a deletion request.

How to request deletion

From the Only eSIM Android app

1. Open Profile, then Settings.
2. Select Login & Security and then Request account deletion.
3. Review the prefilled support request and send it.

Without the app or without account access

1. Email [email protected] with the subject Account deletion request.
2. Send the request from the email address connected to the account and include that account email in the message. An order ID is optional, but can help us find the correct account.
3. We will verify that you own the account before making permanent changes. If we need more information, support will reply with a secure verification method.

What happens after you request deletion

We review the request and verify account ownership before deletion. Once processed, the deletion is permanent. We will remove or anonymize the following data from our active systems:

• Account login and authentication credentials
• Active account sessions
• Profile and contact fields associated with the account
• Your Only eSIM profile photo
• Referral account data linked to your profile

You will permanently lose sign-in access, including access to My Plans, order details, and activation information stored in your account. We typically complete verified requests within 30 days, or sooner when applicable law requires it, and will confirm when the deletion has been completed. If we need more time or a legal exception requires us to retain particular information, we will explain that and limit retained data to the permitted purpose.

What data may be retained

Some records cannot be deleted immediately because they are needed for accounting, security, fraud prevention, dispute resolution, or other legal obligations. In line with our Privacy Policy, we may retain:

• Transaction and payment records: up to 7 years for accounting, tax, audits, disputes, and fraud prevention. Only eSIM does not store your full payment card number on its servers.
• Server and analytics logs: generally about 12 months, after which they are deleted or aggregated so they are no longer linked to an individual.
• Support correspondence: up to 3 years so we can document and respond to the request and related inquiries.
• Limited backup, legal, fraud, or dispute records: only until they are no longer required. Retained information is isolated and is not used to provide or market the service.

Important account and eSIM details

• Deleting your account does not automatically remove an installed eSIM from your phone. Remove the eSIM separately in your device settings if you no longer want it installed.
• Account deletion does not automatically cancel or refund a completed purchase. Read our Refund Policy or contact support separately if you believe you qualify for a refund.
• If you only want to stop marketing emails, use the unsubscribe link in an email instead of deleting your account.

Need help?

Email [email protected] or visit our support page. For privacy-specific questions, you may also email [email protected].