Our Refund Policy and What to Do After a Refund

Our Refund Policy at a Glance

We want you to have a great experience with Only eSIM. But we also know that sometimes things don't go as planned — you bought the wrong plan, your trip got cancelled, or something just isn't working. Here's how our refund policy works so you know exactly where you stand.

When You're Eligible for a Full Refund

You can receive a full refund if:

• The eSIM has not been installed or activated — if you never scanned the QR code and the eSIM hasn't been added to any device, you're eligible for a complete refund
• The request is made within 30 days of purchase — we process full refunds for unused plans purchased within the last 30 days

This is the most straightforward scenario. If you haven't touched the eSIM, we'll give you your money back. No hassle.

When a Refund May Be Partial or Unavailable

Refunds become more limited once the eSIM has been put to use:

• eSIM installed but no data used — we review these on a case-by-case basis. Depending on the plan and circumstances, we may offer a full or partial refund. Contact support and we'll evaluate your situation.
• eSIM installed and data has been consumed — once data has been used, we generally cannot offer a refund. The data has already been delivered through our carrier partners, and that cost is incurred on our end as well.

Refunds for Technical Issues

Sometimes the eSIM just doesn't work as expected. If you experienced a legitimate technical issue — for example, the eSIM wouldn't connect to any network in a country your plan was supposed to cover — we handle that differently from a standard refund request.

For technical issues:

• Contact support with your order ID and a description of the problem
• Let us know what troubleshooting steps you've already tried (toggling airplane mode, enabling data roaming, restarting your phone, etc.)
• We'll investigate the issue on our end and check the plan's status with our network partners
• Resolution may include a full refund, a partial refund, or a replacement plan, depending on the situation

We take technical issues seriously. If the eSIM we sold you didn't work, we'll make it right.

How to Request a Refund

1. Go to onlyesim.com/support
2. Provide your order ID — you can find this in your confirmation email or in your order history
3. Let us know why you're requesting a refund (wrong plan, cancelled trip, technical issue, etc.)
4. Tell us whether the eSIM has been installed or used
5. We'll review your request and get back to you with next steps

Tip: The more details you include upfront, the faster we can process your request.

Refund Processing Time

Here's the timeline you can expect:

• Review: We typically review refund requests within 1 to 2 business days
• Processing: Once approved, the refund is submitted to your payment provider
• Funds returned: It takes 5 to 10 business days for the refund to appear on your original payment method (credit card, Apple Pay, or Google Pay)

The timing on that last step depends entirely on your bank or card issuer. We don't control how fast they process incoming refunds, but in our experience most people see it within a week.

What to Do After Your Refund

Once your refund has been processed, there are a few things to take care of:

Remove the eSIM from your phone (if installed). After a refund, the eSIM profile may be deactivated by our carrier partners. There's no reason to keep an inactive profile on your device.

• On iPhone: Go to Settings > Cellular, tap the eSIM plan, scroll down, and tap Remove eSIM
• On Android: Go to Settings > Network & Internet > SIMs, tap the eSIM, and select Delete or Remove

Purchase a new plan if you still need data. A refund doesn't mean you're stuck without connectivity. If your trip is still on and you just need a different plan, head to onlyesim.com and grab the right one. You can install a new eSIM right away.

You won't be charged again. The refunded order is closed. There are no recurring charges, no hidden fees, and no automatic renewals. You'll only be charged if you make a new purchase.

Questions About a Specific Refund?

If you've already submitted a refund request and want an update, reach out to us at onlyesim.com/support with your order ID. We'll check the status and let you know where things stand.