Account & Orders
Top up plans, manage orders, and understand our refund policy.
How to View Your Order History and eSIM Details
Learn how to access your Only eSIM order history, view plan details, check eSIM status, and retrieve your QR code from your account dashboard.
How to Update Your Payment Method
Learn how payment methods work on Only eSIM, how to use a different card for your next purchase, and what happens to refunds when your old card is closed.
How to Top Up or Extend Your eSIM Plan
Running low on data while traveling? Learn how to top up or extend your Only eSIM plan to stay connected without interruption.
Our Refund Policy and What to Do After a Refund
Understand Only eSIM's refund policy, learn how to request a refund, and find out what to do with your eSIM after a refund has been processed.
Why Was My Payment Declined? Common Causes and Fixes
Payment declined when buying an eSIM? Learn the most common reasons why payments fail and how to fix them so you can complete your purchase.
Can't Log In? How to Access Your Only eSIM Account
Having trouble logging in to your Only eSIM account? Learn how to fix common issues with email verification codes and account access.
Do I Need an Account to Buy an eSIM?
Find out whether you need an account to purchase an eSIM from Only eSIM, what happens with guest checkout, and why creating an account is worth it.
I Bought the Wrong Plan — What Are My Options?
Accidentally purchased the wrong eSIM plan? Here's what you can do depending on whether it's been installed or used, and how to request a refund or exchange.
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