Can someone use my eSIM data plan if they have my phone?

If your phone is unlocked (no passcode, Face ID, or fingerprint), someone could potentially use your data plan. This is why Step 1 is so important — remotely locking or wiping your device immediately prevents unauthorized access to both your data and your eSIM.

Can my eSIM plan be moved to my new phone automatically?

No. eSIM profiles are tied to a specific device and do not transfer automatically. Once you have a replacement phone, contact Only eSIM support with your order number. If your plan still has data and validity remaining, we may be able to issue a new QR code for your new device.

Will remote-wiping my phone cancel my eSIM plan?

Remote-wiping removes the eSIM profile from the device, but it does not cancel or end your plan on our end. Your plan's data balance and validity period remain intact. Contact support once you have a new phone and we'll work on getting you reconnected.

I Lost My Phone With an Active eSIM — What to Do Now

Act Fast — Here's What to Do

Losing your phone while traveling is stressful, especially when it has your travel eSIM on it. Take a breath — then work through these steps as quickly as you can. The most important thing is securing your device before worrying about the eSIM.

Step 1: Immediately Lock or Wipe Your Phone Remotely

This is your top priority. A remote lock prevents anyone from accessing your personal data, accounts, and your eSIM.

If you have an iPhone:

Go to iCloud.com/find from any browser, or use the Find My app on another Apple device
Select your lost iPhone from the device list
Choose Mark as Lost to lock it remotely — this disables Apple Pay and displays a contact message on the lock screen
If you believe the phone won't be recovered, choose Erase This Device to wipe everything including the eSIM profile

If you have an Android:

Go to android.com/find from any browser
Select your lost device
Choose Secure Device to lock it remotely with a message and phone number
If recovery is unlikely, choose Erase Device to wipe all data including the eSIM profile

Do this as soon as possible. Even if you think you might find the phone, locking it immediately protects you.

Step 2: Contact Only eSIM Support

Once your device is secured, reach out to us at onlyesim.com with:

Your order number (check your email for the purchase confirmation)
The email address on your account
A brief explanation of what happened

Here's what we can do:

Check your plan status — verify how much data and validity time remains
Suspend the eSIM to prevent any unauthorized usage of your data
Prepare a reissuance for when you have a replacement device

Step 3: Secure Your Only eSIM Account

Sign in to your account at onlyesim.com from another device (a friend's phone, a hotel computer, a tablet). You can sign in using email OTP or Google Sign-In (click Continue with Google). Only eSIM uses passwordless login, so there is no password to change -- but make sure the email account (or Google account) associated with your Only eSIM account is secured.

This prevents anyone with access to your lost phone from logging into your Only eSIM account.

Step 4: Contact Your Home Carrier

If your lost phone also had a physical SIM card from your home carrier, call them to suspend that line. This prevents unauthorized calls, texts, and data usage on your primary number.

Most carriers have a dedicated lost/stolen device phone number you can call from any phone. Check your carrier's website from a borrowed device for the specific number.

Step 5: Getting Reconnected on a New Phone

Once you have a replacement device, contact Only eSIM support about reissuing your eSIM.

Here's how it works:

eSIM profiles are tied to a specific device — they don't transfer automatically
If your plan still has remaining data and hasn't expired, we can issue a new QR code for your replacement phone
You'll install the eSIM on your new device just like the first time

Important: Not all plans support reissuance. We'll check your specific plan and let you know your options. If reissuance isn't possible and your plan had significant remaining value, we'll work with you on a fair resolution.

Check Your Travel Insurance

Many travel insurance policies cover phone theft and loss, including the cost of a replacement device. If you have travel insurance:

File a police report at the local station — most insurers require this
Keep all receipts for any replacement device or SIM you purchase
Contact your insurer as soon as possible with the police report number

Even some credit cards offer travel protection that covers stolen electronics. Check your card benefits.

Prevention Tips for Next Time

These won't help you now, but they'll save you a lot of stress on future trips:

Enable Find My iPhone or Find My Device before you travel — this must be set up in advance
Write down your phone's IMEI number and store it separately (Settings > General > About on iPhone, or dial *#06# on any phone). You'll need it for police reports and insurance claims.
Save your eSIM QR code email in a cloud email account you can access from any device — don't rely on only having it on your phone
Set a strong passcode — Face ID and fingerprint are convenient, but a 6-digit passcode is your last line of defense
Back up your phone to iCloud or Google before traveling so you don't lose photos and data along with the device

Need Help Right Now?

If you're in the middle of this situation and need immediate assistance, contact our support team at onlyesim.com with your order number. We prioritize lost and stolen device requests and will get back to you as quickly as possible.