Connection and setup help
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Choose the issue you’re seeing, or search for your phone’s settings. Each guide takes you through the next steps.
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eSIM Shows 'No Service' — How to Fix
Fix the most common eSIM issue. Step-by-step guide to resolve 'No Service' on your phone after installing a travel eSIM, covering settings, network selection, and more.
4 min read · iOS & Android
eSIM Installed but Mobile Data Isn't Working
Your eSIM is installed and shows a signal, but data still won't work? This guide covers the most common causes — default data line, APN settings, roaming, and more.
5 min read · iOS & Android
eSIM Won't Download — Common Errors and Fixes
Troubleshoot eSIM download errors including 'Cannot Be Added,' 'Code No Longer Valid,' and connection failures. Step-by-step fixes for iPhone and Android.
5 min read · iOS & Android
How to Enable Data Roaming for Your eSIM
Data roaming must be enabled for your travel eSIM to work abroad. Learn how to turn on data roaming for your eSIM on iPhone, Samsung, and Android devices.
3 min read · iOS & Android
How to Install Your eSIM on iPhone (QR Code & Manual)
Step-by-step guide to install your Only eSIM travel data plan on iPhone using a QR code or manual entry. Covers iPhone XS and newer with iOS 16+.
4 min read · iOS
How to Install Your eSIM on Android (QR Code & Manual)
Step-by-step guide to install your Only eSIM travel data plan on Android phones including Samsung Galaxy and Google Pixel using QR code or manual entry.
5 min read · Android